The JBM Patrol & Protection Quality Assurance
With our quality improvement process, we constantly renew our commitment to excellence.
Our centralized system established rigorous performance standards known in the local security industry, monitoring and reinforcing our service quality continuously.
We also ensure that each district adheres to all client requirements and company regulations through our:
Comprehensive documentation
Security officers and supervisors muse keep detailed activity reports and submit daily activity reports, all tailored to the requirements of each client assignment. Additionally, JBM Patrol & Protection managers provide clients with records of all learning and development efforts, as well as management activity.
Proactive management
The four tiers of JBM Patrol & Protection, managers supervise each site—at no additional cost to the client. We also provide client representatives with numerous opportunities to access our management team.
Unannounced inspections
In addition to regular supervisor inspections of each shift, our investigators, make frequent unannounced inspections of security officers working assignments.
Post Orders
To ensure continuity in security officer service delivery that meets your standards, JBM Patrol & Protection develops and maintains well-indexed, site specific written instructions known as post orders for the security officers on duty for each assignment. These post orders are offered in manual or computerized formats and compile detailed instructions designed for quick reference in case of emergency. The post orders correspond with written tests to ensure continued security officer training.
JBM Patrol & Protection Corp. audits post orders on a regular basis. Our standardized format enables us to easily update the instructions and incorporate special directions. Proper documentation of procedures is just one more way JBM Patrol & Protection Corp. maintains quality.
Security Officer Screening
The best way to ensure the most reliable security is to put the best possible candidate for the job in the position. That’s why JBM Patrol & Protection Corp. uses an extensive screening process when hiring and continues with intensive candidate evaluation for specific jobs. Instead of “screening-out” undesirable candidates for jobs, JBM Patrol & Protection Corp, concentrates on “screening-in” the best candidate; matching the skills of the security officer to the skill requirements needed for the specific job. JBM Patrol & Protection boasts an impressive average 6 hours of managerial time spent on candidates’ evaluation before any job offer. The typical screening process include:
- Review of company standards and account specifications
- Utilization of “person specifications”
- Telephone pre-screens
- Applicant video and application review
- Pre-qualification interview
- 10 year employment background check
- Personal reference check
- Military records check
- Pre-employment exam
- Client involvement and recommendations
- State registration and fingerprinting
- Drug screening (where permitted by law)
- Proof of legal right to work
- Orientation testing and evaluation sessions
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